FAQ - frequently asked questions

The concept for our products is to create a raw look. We therefore produce our racks from a material called "black threaded pipe" made of iron. There are no 2 pipes that are alike. This means that the scratches and marks seen on the pipes are part of the design we want to capture.

It is perfectly normal that you can still see the threads of the rack and that it is not entirely screwable into the fittings or end pieces. It is also not possible to screw our pipes to 100% into the threads as we are working with conical threads.

All our clothes racks are made of 3/4 inch pipes, which is approximately 26mm in diameter. We have tested the durability of different sizes of pipes and found that 3/4" is the best size in terms of durability and design.

Our racks can carry a weight of more than 100kg as they are made of robust iron pipes. It is however important, that all rails that get mounted to the wall or to the ceiling are attached using the right plugs and screws.

The plugs included in the delivery are universal plugs and are not the best plugs for some walls. We therefore recommend that you find out which wall plugs are best suited to your wall. If you are unsure, we recommend contacting a handyman.

Ultimately, the load-bearing capacity also depends on the condition of the walls/ceilings. Here too, we recommend asking a handyman for information on whether your wall/ceiling can support your desired rack.

We can sadly not offer you a mounting service for your rack. If you do not want to mount your rack yourself, we recommend contacting a local handyman.

Please be aware, that while we of course aim for perfection, packing mistakes or delivery delays can occur. In this case we will of course figure out a solution together with you as fast as possible, but we do not offer any kind compensation, if this causes a delay/higher costs in the mounting process. Therefore, we suggest waiting to book an appointment with your local handyman till you received all the packages. We can send you a detailed piece list as well, so you can easily check yourself if all parts were included in your order beforehand.

For free-standing clothes racks without shelves, no tools are required. Sometimes a pipe wrench can be helpful.

For clothes racks and shelves that are mounted to the wall or ceiling, a drill is needed to make the holes in the wall and a screwdriver to tighten the screws.

Since our shelves are not pre-drilled, a drill is also required here.
We use Torx screws with a diameter of 4.5 mm.

For some clothes racks (e.g. Walk-In, Friendship), an Allen key is required for the connectors. This is included in the delivery.

In general, our racks can be mounted to all types of walls, also plaster walls. It is always important to use the right plugs for your wall. The plugs included in orders are universal plugs and are maybe not the best plugs for your wall. We therefore recommend that you find out which plugs would fit your wall best.

Please note, however, that for clothing rails and shelves mounted only to the wall or ceiling the stability is very dependent on the load capacity of the wall. The load capacity varies from wall to wall and has to be analyzed by a handyman on site. For walls with a lighter load capacity, we recommend clothing racks with supports to the floor to take weight off the wall. Examples are our Walk-In models.

With some of our products we changed the production process to increase the quality, because of that the color and texture can vary. If you are unsure please contact Customer Service.

We do not recommend using our racks made with dark iron pipes in areas with high humidity (Fe. bathroom), since the pipes will start to rust when in contact with water and moisture.

Our silver iron pipes are, with the exception of the threads, rustproof. If the threads come in contact with water, they will start to rust.

We are trying to ship our products within 2-5 work days. For customised racks 7-12 work days. However, we usually ship sooner than that depending on how busy we are at the moment.

Find more information on the shipment process, shipping & delivery, also for non EU contries, by clicking HERE.

The shipping cost starts from €15 and is depending on the weight of your package. The shipping will be calculated in the basket before you check out.

Find more information on the shipment process, shipping & delivery, also for non EU countries, by clicking HERE.

We deliver our products with GLS to your private address or GLS parcelshops. As soon as we ship your order you will receive a trackinglink for each package per mail. If you are not at home, your package will be delivered to a parcel shop nearby. The package is available for pick up for 10 days there. If you do not pick up the package in time, it will be sent back to us.

Find more information on the shipment process, shipping & delivery by clicking HERE.

Once your order has been shipped, you will automatically receive a message from GLS. There you are able to track your delivery. Be aware that we often ship the order in several packages, that can arrive at different times.

No, our products have to be assembled by the customer. For all standard models you will of course receive an assembly guidelines In addition, we have produced extra videos to make assembly easier. For custom solutions we help you individually.

At Rackbuddy, we strive to provide the best possible service and quality to our customers. However, we acknowledge that unforeseen circumstances and human errors may occur, which can affect deliveries and the condition of products. Therefore, it is important for us to highlight the following:

First of all, we would like to apologize if we have made a mistake. Please start by checking whether you have received all the parcels we have sent to you. In the shipping confirmation email, you can see how many parcels your order has been divided into. Please check your order as soon as possible and no later than within 7 days after receipt.

If anything is missing or incorrect, please contact us at info@rackbuddy.com or call us at +45 33 22 02 40 so we can help complete your order.

Rackbuddy cannot be held responsible for indirect losses or consequential damages arising from delayed or missing deliveries, defective products, or order discrepancies.

We do not cover costs for any craftsmen you may have hired or any loss of sales resulting from issues with the order.

Firstly, we would like to apologize if we have made a mistake. You can start by checking if you have received all the packages that we've sent to you. In the email with information about the shipment from us, you can see how many parcels we have divided your order in. Please contact us at info@rackbuddy.com or give us a call at +45 33 22 02 40 if something is missing or is incorrect and we'll help you.

If you need help designing your next solution you should go ahead and book a free online meeting with one of our product specialists right here.